Terms of business

Terms of business

Quotes and fixed prices

A written quote issued after a survey is a fixed price and holds for 60 days. It does not change once work starts, including where the installation turns out to take longer than we estimated. The only exception is work you ask us to add after the quote was issued, which we will price separately and in writing first.

Deposits and payment

Installations take a 25 per cent deposit on booking with the balance due on completion. Repairs and services are payable on the day. We accept card, cash and bank transfer.

Guarantees

Manufacturer guarantees are registered by us on the day of installation and run from that date. Our own workmanship is guaranteed for two years. Guarantees require the boiler to be serviced annually, which is a manufacturer condition rather than ours.

Cancellation

You can cancel a booked installation up to five working days before the fitting date and we will refund the deposit in full. Inside five days we retain the cost of any boiler already ordered for you.

Complaints

Ring 0117 456 0118 and ask for Sam Ozturk. If we cannot resolve it, gas work is covered by the Gas Safe Register complaints process and we will give you the reference you need to use it.

Halloway Heating Ltd, Unit 7, Kingsland Trading Estate, St Philips, Bristol, BS2 0JZ. Company 02987441. Last updated 20 July 2026.